Olena Sdn. Bhd., also referred to as Olena Jewellery, respects the privacy rights of all our customers and visitors and recognises the importance of protecting the information collected about them.
In this policy, "we", "us", "our" and the "Site" refer to Olena Sdn. Bhd.
SECTION 1 - WHAT PERSONAL INFORMATION DO WE COLLECT?
Information we collect from people placing orders (Order Information): When you purchase something from us, as part of the buying and selling process, we collect the personal information you give us such as your name, billing and shipping address(es), payment information, phone number, and email address. We share this information with Shopify, our online store hosting provider, so they can provide website services to us.
Information we collect from people who visit our website (Device Information): When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This information may also include details about what sites or products you view, search terms and how you interact with the site. We share this information with Shopify, our online store hosting provider, and Google Analytics to learn about site traffic and activity.
SECTION 2 - HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information collected in order to fulfil the orders placed via the Site. This includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations, communicating with you, screening our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.We use the Device Information collected to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
SECTION 3 - HOW WE SHARE YOUR PERSONAL INFORMATION?
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We use your Personal Information to provide you with targeting advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
SECTION 4 - CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If you change your mind, after you have opted-in, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
SECTION 5 - COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
SECTION 6 - PAYMENTS
When collecting payment information for online purchases, the Site offers secured server transactions that encrypt your information in transit to help prevent others from accessing it. Personal information is stored on servers that are protected by appropriate safeguards, and will be accessible by authorised employees and agents who require access in connection with their responsibilities.
SECTION 7 - MINORS
The Site is not intended for Children. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 9 - QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact by emailing us at email@example.com.